Customer service

We are always happy to help

If you have any questions about the webshop, an order or how to return items, you are always very welcome to contact us.

Opening hours:

Monday – Thursday: 10:00–18:00 and Friday: 10:00–17:00 *

Phone: 027 249 200

Email: asiakaspalvelu@masai.fi

(We speak English)

*Opening hours may vary on public holidays.

Would you like to withdraw from your purchase?

You have a 14-day right of withdrawal. If you wish to withdraw from your purchase, you must let us know within 14 days of receiving your order. You can notify us in the following ways:

Online: Withdraw from purchase

E-mail: asiakaspalvelu@masai.fi

Phone: 027 249 200

Read more about your right of withdrawal here.