Customer service

We are always happy to help

If you have any questions about the webshop, an order or how to return items, you are always very welcome to contact us.

Phone hours:

Monday-Thursday 10.00-17.00

Friday 10.00-16.00

Phone: 027 249 200

Email: asiakaspalvelu@masai.fi

We speak English



*Adjusted opening hours due to public holidays:

Thursday 2 April – Closed

Friday 3 April – Closed

Monday 6 April – Closed

Thursday 14 May – Closed

Monday 25 May – Closed

Friday 5 June – 9:00–12:00

Thursday 24 December – Closed

Friday 25 December – Closed

Thursday 31 December – Closed

Friday 1 January 2027 – Closed